SaltCo Home Sensor Three-Year Limited Warranty

Effective Date: April 1, 2026

Who Is Covered

This warranty applies to the original purchaser of a new Product from SaltCo or an authorized SaltCo retailer or dealer. This warranty is not transferable and applies only to Products used for residential purposes.

Proof of purchase may be required to obtain warranty service.

Warranty Period

The Product is warranted for three years from the date it is first activated through the SaltCo Home app.

If SaltCo cannot verify the activation date, the warranty period will begin on the original retail purchase date shown on the purchaser’s receipt or other acceptable proof of purchase.

What This Warranty Covers

SaltCo warrants that, under normal residential use and when installed and operated according to SaltCo’s instructions, the Product will be free from defects in materials and workmanship during the warranty period.

This limited warranty covers the SaltCo Home sensor and the original power adapter supplied with the Product.

What SaltCo Will Do

If SaltCo determines that a covered defect exists during the warranty period, SaltCo will, at its option:

• Repair the defective Product;
• Replace it with a new or refurbished product of the same or comparable model; or
• Refund the original purchase price if repair or replacement is not commercially reasonable.

A replacement product or part is covered for the remainder of the original warranty period or 90 days from the date of replacement, whichever is longer.

Products or parts replaced under this warranty become the property of SaltCo.

What This Warranty Does Not Cover

This warranty does not cover:

• Commercial, industrial, rental or other nonresidential use;
• Damage caused by improper installation, placement, drilling, setup, calibration, maintenance or use;
• Damage caused by failure to follow SaltCo’s instructions;
• Damage caused by impact, misuse, abuse, neglect, alteration or unauthorized repair;
• Damage caused by water intrusion, submersion, excessive moisture, corrosion, fire, flooding, freezing, power surges, lightning or other external causes;
• Normal wear and tear or cosmetic damage that does not affect operation;
• Lost or damaged mounting hardware, drill bits or other installation accessories;
• Products with removed, altered or unreadable serial numbers or product-identification labels;
• Problems caused by a customer’s Wi-Fi network, internet service, mobile device, electrical outlet or third-party equipment or services;
• Compatibility issues involving unusual, modified or improperly configured water-softener tanks or lids;
• Products purchased from unauthorized sellers, sold as used or resold, or identified as counterfeit; or
• Damage occurring during shipment to SaltCo when the customer does not package the Product appropriately.

This warranty does not guarantee uninterrupted connectivity, continuous internet service, or the availability or performance of third-party networks and services.

How to Obtain Warranty Service

Before returning the Product, visit www.saltco.com/home/warranty and submit a warranty claim containing:

• Your name and contact information;
• Proof of purchase;
• The Product’s serial number, if available;
• The Product’s activation information, if available; and
• A description of the problem, including photographs or video if requested.

SaltCo may first attempt to diagnose or resolve the problem remotely. Do not return a Product unless SaltCo provides return instructions and, when applicable, a return authorization number.

The customer is responsible for properly packaging the Product and paying the cost of shipping it to SaltCo. If SaltCo determines that the claim is covered by this warranty, SaltCo will pay the cost of shipping the repaired or replacement Product back to the customer within the United States.

If the Product is not covered, SaltCo may return it at the customer’s expense or provide available repair or replacement options with the customer’s approval.

Limitations

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages. Therefore, these limitations or exclusions may not apply to you.

No SaltCo retailer, dealer, employee or representative is authorized to modify or expand this warranty on SaltCo’s behalf.

Your Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Warrantor